Service Agreement

1. Description of Service

Auxora is an AI-powered go-to-market (GTM) platform that provides market research, competitive analysis, campaign strategy, landing page generation, and advertising insights to help businesses grow. The Service is provided on a subscription basis and is subject to the plan you select at checkout.

2. Subscription Plans and Fees

The Service is offered under tiered plans (Free, Launch Kit, Cruise), each with defined credit allowances, project limits, and feature access. Plan details, including pricing and included features, are displayed on the billing page at the time of purchase.

• Billing cycle: Launch Kit and Cruise are charged monthly. Revenue share fees are calculated monthly based on incremental ad revenue after your ROAS exceeds 0.7×.
• Payment processing: All payments are processed securely by Stripe, Inc. By purchasing, you authorize us to charge your payment method through Stripe.
• Price changes:We reserve the right to change subscription prices with at least 30 days' notice by email or in-app notification.
• Taxes: Prices exclude applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities.

3. Credits and Usage

Each subscription plan includes a fixed number of AI credits. Credits are consumed when you interact with AI features including research generation, campaign creation, landing page building, and ad analysis.

• Credits have no cash value and are not transferable or refundable.
• Add-on credit packs may be available for purchase separately and are subject to their own expiry terms as stated at the time of purchase.

4. Cancellation and Refunds

• All sales are final. We do not provide refunds for plan purchases, unused credits, or any other charges, except where required by applicable law.
• If you believe you were charged in error, contact us at hello@auxora.ai. We will review and find a reasonable resolution.

5. Acceptable Use

You agree not to use the Service to:

• Generate, distribute, or promote content that is illegal, defamatory, fraudulent, or deceptive.
• Resell, sublicense, or redistribute AI-generated outputs as a standalone product or service without our written consent.
• Reverse engineer, scrape, or extract data from the platform in an automated manner.
• Attempt to circumvent usage limits, gain unauthorized access, or disrupt the Service's infrastructure.
• Violate any applicable law or regulation, including advertising standards and consumer protection laws.

6. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate research reports, marketing strategies, ad copy, landing pages, and other content. This output is informational only and does not constitute professional legal, financial, medical, or regulatory advice. We make no guarantees regarding the accuracy, completeness, or fitness for a particular purpose of AI-generated content. You are solely responsible for reviewing, verifying, and approving any content before use in your business.

7. Intellectual Property

• Platform: The Auxora platform, including its software, design, and underlying technology, is owned by MindLight Tech Inc. and protected by intellectual property laws.
• Your content: You retain ownership of all business data, creative materials, and other content you provide to the Service.
• Generated outputs: Subject to your compliance with this Agreement and full payment of applicable fees, you own the AI-generated outputs produced for your account. This license is personal, non-exclusive, and non-transferable.

8. Data Privacy

We collect and process personal data as described in our Privacy Policy. By using the Service, you agree to our data practices. We use Stripe for payment processing; your payment data is stored and handled by Stripe in accordance with PCI-DSS standards.

9. Confidentiality

We will not share your business data, project content, or reports with third parties except as necessary to deliver the Service (e.g., AI model providers, cloud infrastructure) or as required by law.

10. Limitation of Liability

To the fullest extent permitted by law, MindLight Tech Inc. and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use the Service. Our total cumulative liability to you shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Termination

We may suspend or terminate your account immediately if you violate this Agreement, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases and any outstanding fees become immediately due. Sections 5–11 survive termination.

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from this Agreement shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the Canadian Arbitration Association, with proceedings conducted in Toronto, Ontario.

14. Modifications to this Agreement

We may update this Agreement from time to time. Material changes will be communicated by email or prominent in-app notice at least 14 days before they take effect.

15. Contact

Questions about this Agreement? Contact us at hello@auxora.ai.